Every effort is made to ensure that any purchased equipment, refurbished or used, has been thoroughly checked out before it leaves our building. We have a large, in-house parts and service department staffed with personnel who are experienced with just about any problem you may encounter.
All machines rated A, B or C have changers and validators (if applicable) and carry a 30 day limited (parts) warranty. This includes (but is not limited to) all components such as, changers, validators, refrigeration units (removable type, soda machines etc.), motors, solenoids, logic boards, control boxes, digital display units. Exclusions: Warranty does not include display lamps, fluorescent of incandescent, fixed place refrigeration units (coolers, ice cream machines, frozen machines etc).
For local customers: If parts are needed, return the defective part within thirty days and we'll be happy to repair or replace the part. For local customers we will offer phone support for all labor issues for a period of thirty days at no charge for all walk in store purchases. We only offer labor at no charge if you return the machine to us for repairs to be done in our shop.
For on-line/out-of-area purchases: If parts are needed, return the defective part within thirty days and we'll be happy to repair or replace the part. We will offer phone support for all labor issues for a period of thirty days at no charge for all online or internet purchases. WE DO NOT COVER LABOR CHARGES, IF YOU REQUIRE A TECHNICIAN AT YOUR HOME OR BUSINESS, YOU MUST PAY FOR IT. WE SEND VENDING MACHINES ALL OVER THE WORLD SO WE NEVER SEND REPAIR PEOPLE TO YOUR LOCATION, WE ONLY OFFER A PARTS WARRANTY ONLY.
Exclusions: Acts of vandalism, fire, flood, other natural disasters, power surges causing disruption to machine power or excess power to be delivered to machine by generators or other means, or 'salting of machines*' are not covered by warranty . *'Salting of machines' occurs when salt water is poured or injected into the coin chutes or validators of vending machines for purpose of cheating machine. Many times the act of 'salting' ruins the coin mech or validators and renders it unusable.
Damage from shipping (minor damage in less than 2.7% with our best carriers): If the machine we send you is damaged in shipment please note the damage on the Bill of Lading and have the driver sign your copy for proof of claim. Shipping damage is very rare but when it does occur it is usually minor. Broken glass on snack machines or bent legs is not a big deal to repair so do not refuse the machine for minor damage. Usually the freight company will make a quick payment for such minor repairs. We have had damage in less than 2.7% of all items shipped with our better carriers. In the unlikely event that the machine has suffered major damage contact the freight company to inspect the shipment and after inspected (over $400 repairs) then refuse the shipment and have the Bill of Lading marked 'refused due to major damage'. Freight is booked as a courtesy and Vending Advantage never assumes any responsibility for the actions of the freight company, either due to damage, missing items, freight storage charges or other items out of our control. All freight charges are considered final and will never be refunded by Monster Vending. Should a major claim occur please remember to include your freight charges in your claim. To report a freight claim on a shipment booked with our carriers please call the carrier directly and give them the PRO number listed on the Bill of Lading.